ShiftCommand4 app iconShiftCommand4

Support

Help with ShiftCommand4.

Contact us

Email: support@shiftcommand4.com

Why aren't my screenshots getting titles?

Check these in order:

  1. Is it running on that Mac? ShiftCommand4 only works on a Mac where it's installed and open. Look for its icon in the menu bar. On another Mac, it needs to be installed there too.
  2. Is it paused? The first line of the menu says “paused”. Choose Resume. Only screenshots taken after you resume get a title.
  3. Is Apple Intelligence on? The menu shows a warning that says what to do (turn it on in System Settings, wait while the model gets ready, or that your Mac doesn't support it).
  4. Is it watching the right folder? The Folder item in the menu shows which folder is watched. Use Change Folder… to pick the one where your screenshots are saved.
  5. Is it the first screenshot since you opened the app? It can take up to a minute while macOS gets text reading and the on-device AI ready. If it takes a while, a small notice appears near the top right of your screen. The next ones take a few seconds.
  6. Did it keep its name on purpose? Open Skipped Screenshots in the menu: it lists the latest ones with the reason (for example, there was too little text and the picture wasn't clear, or you turned on Skip Screenshots with Sensitive Data, which is off by default, and the text looked sensitive). You can give any of them a title yourself.
  7. Is it a new screenshot with the standard macOS name? Only new screenshots (taken after you installed the app, resumed it or changed the folder) that still have the standard macOS name are renamed.

A title is wrong

Click the menu bar icon → Recently Renamed, pick the file, and choose Correct Title… to type your own, Bad Title: Restore Original Name to go back to the original name, or Undo. For the newest file you can use Correct Last Title… or Undo Last Rename straight from the main menu.

Where's the welcome window?

Choose Help… in the menu bar menu to see it again.

I want to rename an older file

ShiftCommand4 only titles new screenshots and never touches existing files. You can rename older files yourself in Finder.

Requirements

macOS 27 or later, on a Mac where Apple Intelligence is available.

Privacy

The app doesn't collect your data. Details in the privacy policy.